You can choose to return any product purchased within 30 days.
How can I return an item?
Warning: Before making a return make sure that the products are in the same condition as when you received them, with all internal labels and tags attached, products should not be stained, damaged or worn.
1. GET IN TOUCH
Request the option to return an item by sending an email to [email protected]. Wait for the confirmation email and then proceed to send the package to the following address:
COLELLA GROUP SRL
NOLA CIS ISOLA 5 LOT 504
NOLA 80035 (NA)
2. PREPARE THE PACKAGE
3. RECEIVE YOUR REFUND
After receiving and verifying your return, we will refund the returned items and the corresponding amount will be refunded to you via the same method in which you made your purchase. If your return does not meet the conditions listed, the package will be returned at your expense and the refund will not be made. Once the return has been approved (the items must be in perfect condition and with the internal labels and tags attached), you will receive an email of Confirmed Return Acceptance to confirm that the amount will be paid into your account within a few days. Remember that the time it takes for the refund amount to appear in your account varies depending on your bank.